If you’ve received an in-app or email error notification, here’s where you’ll find the resources you need to get things back on track.
Account and billing errors
Account Login, Password Reset, & Lockout Issues If you’re having trouble logging into your Stitch account, this is the place to start.
Payment Processing Errors Encountering errors when trying to enter your payment info into Stitch? Before you contact support, we recommend seeing if these simple fixes resolve the issue.
AWS & Redshift I/O Connection Errors While typically transient, I/O errors arise from connection issues between Stitch and your data warehouse. If persistent, these errors may be indicative of a larger issue.
Destination Connection Error Reference Resolve errors related to connecting to your Stitch destination.
Destination Loading Error Reference Resolve errors related to loading data into your Stitch destination.
Redshift VACUUM Errors
If you received a
VACUUM notification, it means that Stitch hasn’t been able to successfully complete
VACUUM some tables in your data warehouse for more than 10 days.
Redshift View Dependency Errors If you’ve received a ‘Dependent Views’ error for your Redshift or Panoply data warehouse, you may need to temporarily drop dependent objects.
Database Integration Connection Errors Resolve errors related to connecting to a database integration.
Database Integration Extraction Error Reference Extraction errors for database integrations and how to resolve them.
Known Third-Party Issues Occasionally, some integrations used by Stitch may encounter bugs or other issues. Whenever we’ve identified a third-party issue - meaning on the integration provider’s end - we’ll post an update here.
NetSuite Extraction Error Reference Extraction errors for NetSuite integrations and how to resolve them.
Re-authorizing Integrations If you see a message that asks you to re-authorize an integration, it means that Stitch’s permissions to that service have been revoked.
SaaS Integration Connection Errors If Stitch is unable to connect to one of your SaaS integrations, the issue may be a security setting on the integration provider’s side.
Third-Party Integration Downtime From time to time, some of the applications and databases we integrate with may experience downtime. During these outages, Stitch may be unable to successfully connect to your data source and replicate your data.