In the Notification Settings tab of the Account Settings page, you can extend Stitch’s email notifications to include additional email addresses outside of the current account users.

With the custom notification list, you can integrate services like PagerDuty, Datadog, or Slack to receive email alerts from Stitch.

In this guide, we’ll cover:


Uses for the custom notification list

Using the custom notification list feature, you can:

  • Integrate with external monitoring systems like PagerDuty or Datadog. Send Stitch email notifications to your monitoring systems to get ahead of critical issues. Check out our PagerDuty and Datadog integration guides for more info.
  • Post updates to Slack. Make sure the right people are notified when there’s an issue that needs intervention by sending Stitch notifications right to a Slack channel. Check out our Slack integration guide for more info.
  • Trigger other apps using Zapier.

For details about the email notifications Stitch sends, refer to the Notification reference. This info can be used to create different alerts for individual notification types.

For example: Your team wants to be notified when their Stitch account is nearing its row limit. Based on this, you can filter emails from Stitch with the subject Approaching Row Limit, which are sent when an account is nearing its usage limit.


Access to the custom notification list

The custom notification list feature is available during the Free Trial or on an Unlimited or Unlimited Plus plan. Contact Stitch Sales for more info about these plans.

Plan downgrades

If you decide to downgrade to a plan without custom notification list access, the feature will be disabled and notifications will no longer be sent to the email addresses in the custom notifications list.

If you upgrade from a plan without custom notification list access to a plan that includes it, and you previously added custom notification email addresses in your account, you will need to re-enable them to allow Stitch to send notifications to the email address again.


Custom notification list basics

How many email addresses can I add to the custom notification list?

An account’s custom notification list may have a maximum of 10 email addresses.

What emails are sent to the custom notification list?

Any email notification that is sent to other team members of the account will also be sent to any custom notification recipient with an Enabled status.

The only exception is the monthly invoice email. This will only be sent to the user of the account who originally entered the account’s payment information.

Refer to the Notification reference for details about each email notification Stitch can send, including subjects, content, triggers, etc.

Can I specify the types of email notifications that are sent?

This feature is not currently supported. To work around this, you can set up rules or filters in your email client.

What services can I use with the custom notification list?

Any service that supports receiving email can be used with the custom notification list.

Who can add a custom notification email address?

Any team member in a Stitch account that has access to the custom notification list feature can create, delete, disable, or re-enable a notification email address.


Manage custom notification recipients

You can manage custom notification recipients in two ways:

  1. In the Stitch app:

  2. Via the Connect API, if your Stitch plan includes API access.

Add a custom notification recipient in the Stitch app

To add a custom notification recipient:

  1. Click the User menu (your icon) > Manage Account Settings.
  2. Click the Notification Settings tab.
  3. Click the Add email button in the Custom notification list section.
  4. In the field that displays, enter an email address.
  5. Click the Save Email button.

Delete a custom notification recipient in the Stitch app

To delete a custom notification recipient:

  1. Click the User menu (your icon) > Manage Account Settings.
  2. Click the Notification Settings tab.
  3. Click the icon next to the Status column.
  4. Click Delete this email.
  5. You’ll be prompted to confirm the deletion. Click Delete to continue and delete the email address.

Disable or re-enable custom notification recipients in the Stitch app

If you want to temporarily disable a custom notification recipient, you can click the icon next to the email address and use the Disable this email option.

To re-enable a disabled recipient, click the icon next to the Status column and select Re-enable this email.


Ready to integrate Stitch notifications with your services? Check out our integration guides:



Questions? Feedback?

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