Dixa is currently in beta. The info in this guide is subject to change.
This integration is powered by Singer's Dixa tap and certified by Stitch. Check out and contribute to the repo on GitHub.
For support, contact Stitch support.
Dixa integration summary
Stitch’s Dixa integration replicates data using the Dixa API. Refer to the Schema section for a list of objects available for replication.
Dixa feature snapshot
A high-level look at Stitch's Dixa (v1) integration, including release status, useful links, and the features supported in Stitch.
STITCH | |||
Release status |
Beta |
Supported by | |
Stitch plan |
Standard |
API availability |
Available |
Singer GitHub repository | |||
REPLICATION SETTINGS | |||
Anchor Scheduling |
Supported |
Advanced Scheduling |
Supported |
Table-level reset |
Unsupported |
Configurable Replication Methods |
Unsupported |
DATA SELECTION | |||
Table selection |
Supported |
Column selection |
Supported |
Select all |
Supported |
||
TRANSPARENCY | |||
Extraction Logs |
Supported |
Loading Reports |
Supported |
Connecting Dixa
Step 1: Generate a Dixa API token
- Log into your Dixa account.
- Go to Settings page.
- Scroll to the Manage section and then click **Integrations”.
- In the API Tokens card, click Configure API tokens.
- Click Add API Token.
- Give the API token a name, like
Stitch Integration
, to make it easy to find in your list of tokens. Choose Dixa API as the API version. Click Add API Token. - Copy the API token, and have it readily available for the next step.
Step 2: Add Dixa as a Stitch data source
- Sign into your Stitch account.
-
On the Stitch Dashboard page, click the Add Integration button.
-
Click the Dixa icon.
-
Enter a name for the integration. This is the name that will display on the Stitch Dashboard for the integration; it’ll also be used to create the schema in your destination.
For example, the name “Stitch Dixa” would create a schema called
stitch_dixa
in the destination. Note: Schema names cannot be changed after you save the integration. - In the API Token field, paste the API token you copied from step 1.
Step 3: Define the historical replication start date
The Sync Historical Data setting defines the starting date for your Dixa integration. This means that data equal to or newer than this date will be replicated to your data warehouse.
Change this setting if you want to replicate data beyond Dixa’s default setting of 1 year. For a detailed look at historical replication jobs, check out the Syncing Historical SaaS Data guide.
Step 4: Create a replication schedule
In the Replication Frequency section, you’ll create the integration’s replication schedule. An integration’s replication schedule determines how often Stitch runs a replication job, and the time that job begins.
Dixa integrations support the following replication scheduling methods:
-
Advanced Scheduling using Cron (Advanced or Premium plans only)
To keep your row usage low, consider setting the integration to replicate less frequently. See the Understanding and Reducing Your Row Usage guide for tips on reducing your usage.
Step 5: Set objects to replicate
The last step is to select the tables and columns you want to replicate. Learn about the available tables for this integration.
Note: If a replication job is currently in progress, new selections won’t be used until the next job starts.
For Dixa integrations, you can select:
-
Individual tables and columns
-
All tables and columns
Click the tabs to view instructions for each selection method.
- In the integration’s Tables to Replicate tab, locate a table you want to replicate.
-
To track a table, click the checkbox next to the table’s name. A blue checkmark means the table is set to replicate.
-
To track a column, click the checkbox next to the column’s name. A blue checkmark means the column is set to replicate.
- Repeat this process for all the tables and columns you want to replicate.
- When finished, click the Finalize Your Selections button at the bottom of the screen to save your selections.
- Click into the integration from the Stitch Dashboard page.
-
Click the Tables to Replicate tab.
- In the list of tables, click the box next to the Table Names column.
-
In the menu that displays, click Track all Tables and Fields:
- Click the Finalize Your Selections button at the bottom of the page to save your data selections.
Initial and historical replication jobs
After you finish setting up Dixa, its Sync Status may show as Pending on either the Stitch Dashboard or in the Integration Details page.
For a new integration, a Pending status indicates that Stitch is in the process of scheduling the initial replication job for the integration. This may take some time to complete.
Initial replication jobs with Anchor Scheduling
If using Anchor Scheduling, an initial replication job may not kick off immediately. This depends on the selected Replication Frequency and Anchor Time. Refer to the Anchor Scheduling documentation for more information.
Free historical data loads
The first seven days of replication, beginning when data is first replicated, are free. Rows replicated from the new integration during this time won’t count towards your quota. Stitch offers this as a way of testing new integrations, measuring usage, and ensuring historical data volumes don’t quickly consume your quota.
Dixa table reference
Schemas and versioning
Schemas and naming conventions can change from version to version, so we recommend verifying your integration’s version before continuing.
The schema and info displayed below is for version 1 of this integration.
This is the latest version of the Dixa integration.
Table and column names in your destination
Depending on your destination, table and column names may not appear as they are outlined below.
For example: Object names are lowercased in Redshift (CusTomERs
> customers
), while case is maintained in PostgreSQL destinations (CusTomERs
> CusTomERs
). Refer to the Loading Guide for your destination for more info.
activity_logs
Replication Method : |
Key-based Incremental |
Replication Key |
activityTimestamp |
Primary Key |
id |
API endpoint : |
The activity_logs
lists all information from activity logs for an organization in your Dixa account.
id
The activity ID. |
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activityTimestamp
The time the activity happened. |
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activityType
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attributes
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author
activity_logs (table), author (attribute)
|
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conversationId
The conversation ID. Reference: |
conversations
Replication Method : |
Key-based Incremental |
Replication Key |
updated_at |
Primary Key |
id |
API endpoint : |
The conversations
table lists information about conversations in your Dixa account.
id
The conversation ID. Reference: |
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updated_at
The date the conversation was last updated. Measured in seconds since the Unix epoch. |
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anonymized_at
|
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assigned_at
|
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assignee_email
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assignee_id
|
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assignee_name
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assignee_phone_number
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closed_at
|
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conversation_wrapup_notes
|
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created_at
|
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custom_fields
|
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direction
|
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dixa_email_integration_id
|
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dixa_email_integration_sender_name
|
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facebook_page_id
|
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facebook_page_name
|
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forwarding_email
|
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from_provisioned_phone_number_id
|
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from_provisioned_phone_number_name
|
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handling_duration
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initial_channel
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last_message_created_at
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originating_country
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queue_id
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queue_name
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queued_at
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rating_message
|
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rating_score
|
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ratings
|
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requester_email
|
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requester_id
|
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requester_name
|
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requester_phone_number
|
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status
|
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subject
|
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tags
conversations (table), tags (attribute)
|
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tags_info
conversations (table), tags_info (attribute)
|
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to_provisioned_phone_number_id
|
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to_provisioned_phone_number_name
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total_duration
|
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transfer_time
|
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transferee_name
|
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transferee_number
|
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updated_at_datestring
|
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widget_id
|
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widget_name
|
messages
Replication Method : |
Key-based Incremental |
Replication Key |
created_at |
Primary Key |
id |
API endpoint : |
The messages
table contains information about all messages in your Dixa account.
id
The message ID. Reference: |
created_at
The date the message was created. Measured in seconds since the Unix epoch. |
attached_files
|
author_email
|
author_name
|
bcc
|
cc
|
chat_input_answer
|
chat_input_question
|
chat_menu_text
|
created_at_datestring
|
csid
|
direction
|
duration
|
from
|
from_phone_number
|
initial_channel
|
is_automated_message
|
recording_url
|
text
|
to
|
to_phone_number
|
voicemail_url
|
Related | Troubleshooting |
Questions? Feedback?
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