In the Team Members section of the User menu (your icon) > Manage Account Settings, you can view and manage the team members associated with your Stitch account.

In this guide, we’ll cover:

Team member basics

How many team members can be in an account?

The number of team members that can be added to your account depends on the Stitch plan you’re using:

  • Standard: 5 users

  • Enterprise: Custom users

Who will receive notifications?

All team members in the account will receive email notifications.

Who will receive invoices?

Only the team member who initially adds the payment information to the account will receive a copy of the monthly invoice in their email.

Everyone can view the Past Payment details in the Billing page, however.

What can team members do in the account?

All team members in the account have the same permissions. This includes:

Invite a team member

When inviting a team member to your account, keep the following in mind:

  • An email address can only be associated with a single Stitch account. Try this workaround to use the same email address for multiple accounts.
  • Invitation links in invitation emails are good for one attempt only. If the login fails, try re-sending the invite.

To invite a team member:

  1. Click the User menu (your icon) > Manage Account Settings.
  2. In the Team Members section, click Add a Team Member.
  3. Enter the team member’s email address. Note: This email address must be unique, meaning it can’t be associated with an existing Stitch account.
  4. Click Send Invitation.

Shortly after this process is completed, an email invite will be sent to the email address you entered.

If you run into issues, refer to the Troubleshooting team member invites guide.

Add a team member to multiple accounts

Currently, Stitch allows an email address to be associated with only a single Stitch account. If you’re one of our customers with two accounts and you want to use the same email address for both accounts, you may be able to use an email alias - also known as the + feature - to do so.

Note: Your email provider must support the use of aliases to use this workaround.

For example: This email address is used to create the first Stitch account, which is used for staging:

stitch@stitchdata.com

Using +, we can use the same email address to add the team member to the second Stitch account, which is used for production:

stitch+prod@stitchdata.com

If you prefer to use an un-aliased email address for a specific account and the email is already associated with a Stitch account, use the process outlined below to modify the account using the un-aliased email. This will then allow an invitation to be sent to the un-aliased email.

In this example, we’ll use the stitch@stitchdata.com email address.

  1. Sign into the Stitch account using the un-aliased email. In this example, we’d sign into the account associated with the stitch@stitchdata.com email address.
  2. Click User menu (your icon) > Manage Account Settings.
  3. Click the Your Profile tab.
  4. Update the email address to something along the lines of name+deactivated@domain.com. In this example, we’ll update the email address to stitch+deactivated@stitchdata.com.
  5. Click Update Profile.

Additionally, if the account is no longer needed, you can cancel it.

Deactivate a team member

If a team member no longer requires access to Stitch, you can deactivate them.

This process is reversible - if you deactivate a user by accident, you can simply re-add them.

  1. Click the User menu (your icon) > Manage Account Settings.
  2. In the Team Members section, find the user you want to deactivate.
  3. Click the Deactivate button next to the user’s name.
Related Troubleshooting
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