Two powerful tools, together
Integrate Zendesk Support and Heap to turn your data into actionable insights.
Zendesk Support is a customer service platform
Stitch offers detailed documentation on how to sync your Zendesk Support data.
Heap builds analytics infrastructure for online businesses
Stitch offers detailed documentation on how to sync your Heap data.
Jumpstart your Zendesk Support analytics with reusable blocks
dbt packages can speed up your work
Once you replicate your Zendesk Support data with Stitch, you can use it in many ways. For example, you can use the data modeling and transformation tool dbt to prepare data for reporting, analytics, or machine learning applications.
Dbt has prebuilt packages for many Stitch data sources, including Zendesk Support. Here’s a look at code for modeling Zendesk Support data. This particular block of code transforms your Zendesk Support data so you can analyze your ticket metrics.View the source on GitHub →
... or use Looker blocks with your Zendesk Support data
We've developed a Looker Block for Zendesk Support data provisioned by Stitch. This block includes prebuilt code to create dashboards and models that can help uncover insights from your Zendesk Support data.
This Looker Block includes three dashboards that provide analysis on agent performance, ticket submissions, and overall customer support metrics. The LookML file shown here produces an overview dashboard that allows you to view understand ticket submission trends. Other dashboards included in this block are: Overview dashboard - View ticket submissions over time to understand the level at which your customers are leveraging your support team - See the breakdown of ticket submissions by channel to understand where most of your support requests are generated - See your top 20 all-time agents, requesters, and organizations by number of tickets to see identify the key players in customer support - See a ticket tag breakdown over time to understand how customer priorities have shifted Agent performance dashboard - Monitor your support team's all-time reply and resolution time to measure against SLAs - See how your team's response and reply time have fluctuated over time to identify trends and opportunities for improvement or celebration groups and more efficiently manage resources - Identify top performers in your organization Ticket submissions dashboard - Evaluate the volume at which organizations are submitting tickets to identify which organizations are requiring the most attention of your team - Identify how average tickets per organization changes over time to see whether documentation, tutorials, demos, and product changes or releases are taking a load off your team - See ticket submission volume by hour of the day and day of the week to more efficiently allocate resourcesView the source on GitHub →
Zendesk Support and Heap to your data warehouse in minutes
Stitch delivers all your data to the leading data lakes, warehouses, and storage platforms.
All your data, where you need it
Give your analysts, data scientists, and other team members the freedom to use the analytics tools of their choice.
Among the platforms we looked at, Stitch was the most cost-effective for us to connect to our five data sources: Mixpanel, Facebook Ads, Google Analytics, Google Ads, and Zendesk.
Why our customers choose Stitch
Stitch is a simple, powerful ETL service built for developers. Stitch connects to your first-party data sources – from databases like MongoDB and MySQL, to SaaS tools like Salesforce and Zendesk – and replicates that data to your warehouse. With Stitch, developers can provision data for their internal users in minutes, not weeks.Explore all of Stitch's features
- Simple setup
- Start replicating data in minutes, and never worry about ETL maintenance.
- Own your own data infrastructure
- Stitch replicates to your warehouse, meaning you’re always in control.
- Mature replication engine
- Accurate data from any structure, all the time.
Connect to your ecosystem of data sources
Stitch integrates with leading databases and SaaS products. No API maintenance, ever, while you maintain full control over replication behavior.
Amazon Aurora MySQLStandardStitch-certified
Amazon Aurora PostgreSQLStandardStitch-certified
Amazon RDS for MariaDBStandardStitch-certified
Amazon RDS for MySQLStandardStitch-certified
Amazon RDS for Oracle DatabaseEnterpriseStitch-certified
Amazon RDS for PostgreSQLStandardStitch-certified
Amazon RDS for SQL ServerStandardStitch-certified
Amazon S3 CSVStandardStitch-certified
Google Analytics 360EnterpriseCommunity-supported
Google Cloud SQL MySQLStandardStitch-certified
Google Cloud SQL MySQLStandardStitch-certified
Google Cloud SQL PostgreSQLStandardStitch-certified
Google Search ConsoleStandardStitch-certified
Microsoft Advertising (Bing Ads)StandardStitch-certified
Microsoft Azure SQL Server DatabaseStandardStitch-certified
Microsoft SQL ServerStandardStitch-certified
Netsuite Suite AnalyticsStandardStitch-certified
Oracle Netsuite Bronto Marketing PlatformStandardCommunity-supported
Salesforce Marketing CloudStandardCommunity-supported