Two powerful tools, together

Integrate Freshdesk and Apache Spark with your data warehouse to turn your data into actionable insights.

About Freshdesk

Freshdesk is a cloud-based customer support software & helpdesk ticketing system that assists customers over email, phone and social channels.

Stitch offers detailed documentation on how to replicate all your Freshdeskdata to your central warehouse today.

Stitch Freshdesk Documentation

About Apache Spark

Apache Spark is an open source analytics engine for big data. It can run batch and streaming workloads, and has modules for machine learning and graph processing. Developers can write interactive code from the Scala, Python, R, and SQL shells. Spark runs almost anywhere — on Hadoop, Apache Mesos, Kubernetes, stand-alone, or in the cloud. It can access data in HDFS, Apache Cassandra, Apache HBase, Apache Hive, and hundreds of other data sources.

Learn more about Apache Spark

Faster decisions with data. For your entire organization.

From Freshdesk to Google Analytics, the tools that power your operations create incredibly valuable data—but it's locked up in silos. With Stitch as your data pipeline, you can break down those barriers in minutes.

Consolidate

Stitch easily connects to your data wherever it lives and automatically copies it to a central data warehouse: a single source of truth that holds insights from every corner of your organization.

Analyze

From there, it’s easy to connect your warehouse to Apache Spark.

The power of a modern analytics stack

Years ago, building a data infrastructure meant maintaining custom ETL scripts and loading data to expensive, on premises storage. Skip that. Stitch helps today’s most successful organizations leverage the power of the cloud to optimize their analytics.

FREE RESOURCE

Data Warehouse: A Foundation for Business Intelligence →

See why 82% of businesses are prioritizing new technologies for analytics and business intelligence.

Simple setup and maintenance: Today's cloud warehouses can be provisioned rapidly, and require little ongoing management.
Nearly infinite computing power: With modern data warehouses it’s easy to transform your data as you analyze it, without bogging down your source systems or relying on slower, pre-load data transformations.
Cost effective: Scalable storage and on-demand compute power lowers the cost of your analytics infrastructure—plus, there's no need to support in-house hardware and software.

Freshdesk to your data warehouse in minutes

Stitch delivers your data to storage platforms purpose-built for fast data analysis.

Need a warehouse? Not a problem. You can provision one in seconds inside of Stitch.

Expected Freshdesk data

Here’s a sample of the raw Freshdesk data that Stitch will replicate to your analytics warehouse:

Agents

Info about the agents in your Freshdesk account.

Table name:agents

Conversations

Info about replies and public/private notes added to the tickets in your Freshdesk account.

Table name:conversations

Tickets

Info about the tickets in your Freshdesk account.

Table name:tickets

Contacts

Info about the customers or potential customers that have filed support tickets in any of the channels in your Freshdesk account.

Table name:contacts

View all tables

I was looking into ways of consolidating data from third-party SaaS tools we’re using in our operations, including Freshdesk, Chargebee, and Close, as well as our own internal data sources. I chose <stront>Stitch</strong?.

Christoph Krofitsch

Chief Data Officer, byrd technologies

Connect to your ecosystem of data sources

Stitch integrates with leading databases and SaaS products. No API maintenance, ever, while you maintain full control over replication behavior.